Returns and Refunds

Refusing an item at the door, returning it later, and how the money comes back.

Nothing is charged on this page

This site has no checkout of its own. Orders and payments are handled in the store and by the payment provider; this page explains the rules that apply to them.

Can I refuse an item at the door?

Yes. Anything damaged, out of date or not what you ordered can be handed back to the driver and is removed from the bill before payment settles.

Can I return something later?

Packaged, unopened goods can be returned within seven days with the receipt. Perishables, chilled and frozen goods cannot be returned once they have left the cold chain, unless the fault was ours, in which case tell us the same day and we replace or refund.

How is the refund paid?

By the same means as the payment, within the period the payment provider needs to reverse it. Store credit is offered only if you prefer it.

How do I ask?

Write to the address in the company information below with the order date and the item. A person answers on working days.

Published by Patio Gourmet USA. Questions about this page go to contact@patiogourmetusa.com. The company behind the site is described on the About page.